Shipping policy

Shipping Policy
*Please note that due to COVID-19 some orders may experience a 24–72-hour delay at this time. Thanks for your patience!
All orders that are in stock will be shipped within 2 business days from one of our warehouses which are located in China. Please note that occasionally our warehouses experience periods of high order volume and it can take up to 4 business days to ship your order. This is rare, however, and we do everything we can to make sure your order is shipped as quickly as possible.
Our warehouses are open during standard business hours Monday - Friday and are closed during national holidays in the countries where they are located. Unfortunately, LALASANI cannot guarantee exact delivery times due to the unknowns involved with trans-border shipping. Customs can delay, refuse to process, or impose duties on international shipments at their discretion. Shipments can also, unfortunately, be returned to us or lost in transit for no reason indicated. Other possible reasons for delays that are out of our control are weather, labor strikes, and volume peaks.
Import Taxes: It's important to note that you may be required to pay an import tax on your order. That will all depend on where you live. The best thing to do is to check with your local customs office to learn about specific taxes in your location. Import duties, taxes, and charges are not included in the item price or shipping cost. We have seen a high number of import taxes in the following countries, Afghanistan, Bangladesh, Brazil, India, Indonesia, Pakistan, and the Philippines.
Although rare, if your products are lost in transit, we will send new ones to you. We will do everything we can to make it right. We want to make sure you receive the gear you ordered!
*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Orders to the regions below are shipped from the corresponding warehouse and each warehouse will select the best shipping method based on your location. The main shipping carriers we use are UPS, FedEx, USPS, DPD, and DHL.
• North and South America (Ships from China. Warehouse)
• Asia and Oceana (Ships from China Warehouse)
PO Box: If you need to ship to a PO Box, please reach out to us at contact@lalasani.com
and we will ship your order via USPS.